HP the best
HP is revealed again as a power " Servizio Clienti ", a questo punto sono " costretto "
fargli della pubblicità "doverosa", a distanza di oltre un anno dal mio felice acquisto di una nuova stampante HP che mi permette dei meravigliosi risultati di stampa su dischi DVD, dove ho già dato ampio spazio con un post specifico QUI ,
Il motivo di questo post riguarda le cartucce , come ben sappiamo sono motivo di molte discussioni per quanto riguarda il loro prezzo che spesso supera il costo della stampante.
Dopo la sostituzione immediata (della stampante, causa un guasto) a load (unexpectedly of HP) where more than positive with regard to "HP" will always speak HERE.
So I continued with my many prints (always family), I had (for normal use) install new (*) , and just at the time of the shelf Mediaworld were proposed version "XL" of cartridges that interested me (350/351), I did the math quick and I have concluded that the XL version was really cheap then buy.
A month a half ago about the black cartridge (350) gives me a signal from the panel audience that was not compatible (as was his original) take it off clean and re-registered and everything continues normally.
Dopo 2 settimane si ripete l'errore ripeto la pulizia ma a questo punto il messaggio di incompatibilità non mi da tregua, sono così costretto ad acquistarne un'altra, quindi ad esperienza fatto ho dedotto che era il caso di acquistare un "normale" e non XL, con spesa minore ovviamente, ma a quel punto ho cominciato a rimuginare con dispiacere a dover rinunciare ad una cartuccia che aveva ancora al suo interno circa il 30 - 40 %.
Quindi a sto punto mi impunto e contatto la "Formidabile" assistenza clienti sopracitata,
mi rispondono alla mia E-Mail il giorno dopo, dandomi precise istruzioni, con una combinazione di tasti della stampante dal suo pannellino frontale, mi ha permesso di eseguire delle stampe test che poi (sempre secondo very detailed and lengthy instructions) I sent them (obviously the "Old" has created a "decent" Pdf, attach screen of data which have been printed.
Three pages of garbled data, but that served them to identify the problem.
After performing the tests and in the meantime, the cartridge has miraculously rehabilitated, he says even the friendly customer service , advising that they sent a cartridge 350, and alert you if, within 10 days the goods had not arrived.
Below I have the photo cartridge and packaging "Original" arrivatami in just 7 days, as I said just because in another case of goods I purchased online and prepaid was delivered in 2 weeks!
I can only congratulate you for your patience, COURTESY, SPEED 'e. .... really! The HP has proven once again the undisputed leader both as products and as a service not a small thing with all the goods "now" built cheap in countries that have no experience in the manufacturing sector and even less quality ... now rare thing!
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some work done with the Photosmart C5280
(*) In reference to the purchase of a new cartridge I owned (now already in the cellar) where a Lexmark printer I had the experience of buying a cartridge is "compatible" by the time I said to myself "Never again", the black was practically a "dark brown " Percival was cheap ...... but it was not!
